Any products purchased from KSet Engineering & Manufacturing Pty Ltd [Trading as KSet Engineering] are subject to this Returns & Refunds Policy.

Change of Mind Purchases

If you change your mind about a purchase of a stock item, please contact sales@kset.com.au for a request to return. We may accept returns subject to approval and the following conditions:

• Return request must be made within 30 days of invoice;
• Item must be unused and in original condition;
• Item must be returned in original packaging (if wrapping is damaged, a re-wrapping fee will be deducted from refund);
• Proof of purchase must be provided
• A restocking fee of 10%-25% of the purchase price may be deducted from any refund;
• Return shipping costs are the responsibility of the customer;
• Any original shipping charges are non-refundable.

Once the returned item has been received and inspected, we will process a refund to the original payment method.

We encourage customers to review all product specifications and contact us prior to purchase if they have any questions.

These conditions are for off the shelf stock items only, please see details below regarding Custom, Special Order or Made-to-Order Products.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged or incorrectly supplied, please contact us within 7 days of delivery.

Please provide:

• Your order number;
• A description of the issue;
• Photographs showing the defect or damage where applicable.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Where a fault is confirmed, reasonable return shipping costs will be covered by us.

Custom, Special Order or Made-to-Order Products

Custom-made, personalised, special-order or made-to-order products cannot be cancelled, returned or exchanged unless required under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.

Customers may be entitled to a repair, replacement or refund where goods:

• Are faulty or defective;
• Are not of acceptable quality;
• Do not match their description;
• Are not fit for their intended purpose.

Where a customer is entitled to a remedy under Australian Consumer Law, no restocking fee will apply.

Contact Us

For any return enquiries, please contact:

• KSet Engineering
• Email: sales@kset.com.au
• Phone: 02 4926 5700
• Address: 34 Glenwood Drive, THORNTON NSW 2322